Guest corner

Dear travellers

On this page you will find useful information’s related to our products :

Information related to our services :

Information about booking and reservation

Reservation procedures

Payment options

  • Credi card Offline / online
  • Bank transfers / Wire
  • Pay Pal wire

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General terms

Find out more about our general terms and conditions of travel services from our offer program.

Customer service


If you have any questions related to our products and services, please contact our customer service

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Methods of payment

1. Payment with credit card OFFLINE: VISA/ EC / MC / AMEX / DINERS
If you choose this method of payment, upon granted inquiry our CS will send to you calculation and credit card authorization form trough your email account, fill it in and return it to adriaticGlobal agency by fax. Be adviced that only signed form authorizes us to charge the booking balance of your reservation according to chosen payment terms.
When charging your credit card, the same amount is converted into your country currency according to the exchange rate of credit card associations. There is a possibility of a slight difference from the original price stated in our web site as a result of this conversion!

2. Payment with credit card ONLINE: VISA / EC / MC
In co-operation with our business bank Raiffeisenbank Austria, we have provided you with online credit card payment. If you choose this payment method, upon granted inquiry our customer service will send to you an email, quote and link for credit card authorization pages. Clicking on a link you will be redirected to adriaticGlobal TA pages on which you must enter the required information and follow the instructions in the application in order to complete the payment. adriaticGlobal TA and Raiffeisenbank Austria guarantee the security of your online purchases through the use of 3D safety standards laid down by Visa International (Verified by Visa) and MasterCard Worldwide (MasterCard Secure Code).

3. Payment from Croatia to the adriaticGlobal agency giro account: 
If you're in Croatia, you can use a money order and make your payment trough the giro account of adriaticGlobal agency.

4. Payment from abroad via bank transfer:
This method of payment refers exclusively to foreign customers/guests. If you choose to pay by bank transfer, please transfer the agreed booking amount to account of adriaticGlobal agency.

Please direct your attention to payment date as delay of payment could result with cancellation of your reservation!

NOTE:

1. Certain payment options do not apply to all products and services.
2. Bank transaction fees are paid by the customer/guest.
3. After payment is done, customer/guest is obligated to send confirmation of payment to our fax or e-mail.
4.Moment of reception of payment confirmation or credit card authorization form will be considered as accrued benefit and confirmation of reservation

ACCOUNT INFO :

Tendo d.o.o. / adriaticGlobal.Net
Rozatska 1, 20000 Dubrovnik, Hrvatska
IBAN: HR2524840081107216972
SWIFT: RZBHHR2X
Banco de Raiffeisen
10000 Zagreb, Hrvatska
E-mail : [email protected]  

DYNAMICS OF PAYMENT:

PRIVATE ACCOMMODATION, HOTELS 

1) Total amount
100% of the price of accommodation upon granted inquiry (if there is less than 30 days prior to your arrival).

2) Advance / remaining amount
40% of the price of accommodation upon granted inquiry, 60% of the price of accommodation minimally 21 days prior to the beginning of reservation.

3) 50/50
Upon granted inquiry you are obliged to make the payment of 50% of the total amount in advance (payment via bank transfer of funds or credit card), remaining 50% of the total amount (cash)  first day of service upon arrival in the accommodation.
After confirmation of advance payment, our CS will send to you invoice, voucher and itinerary.

EXCURSIONS, TRANSFERS, RENT-A-CAR

1) Total amount
100% of the total price upon confirmation of reservation.

BOATS

1) Total amount
100% of the price upon confirmation of service

2) Advance / remaining amount
50% of the price upon granted inquiry, 50% of the price minimally 30 days before the first day of reservation.

PAYMENT RECEIPT

Upon payment of 100% of the amount or balance you will receive the invoice , (itinerary) and Voucher containing the following:

  1. Name of reservation holder (person who performs a reservation)
  2. Product code
  3. Name, address, and telephone number of service provider (legal or natural persons)
  4. Address (of apartment, room, house, hotel,…)
  5. Description of paid service, period / date of arrival and departure
  6.  Number of persons / names of guests who use the services named in the reservation (optional)
  7. Other notifications

For all additional information please contact our customer service.

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