Privacy policy

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This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website, or app?

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When submitting inquiries for travel services (rent vacation, hotel, boat charter, tours, transfers...) on our site, as appropriate, you may be asked to enter your name, email address, or other details. We collect information from you when you submit a form or enter information on our site and may use the information we collect from you when you submit an inquiry/reservation for travel services in the following ways:

  • Respond to your inquiry or reservation
  • Offer travel service to you according to your wishes and needs    
  • Respond to you with confirmation of the reservation  
  • Occasionally send you special offers and promotions    
  • Send you greeting cards for Christmas, New Year, birthdays, etc...    
  • Kindly ask you to review our services on social networks, Google reviews, and our TripAdvisor page

After submitting inquiry form we collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions    
  • Process orders and send information and updates pertaining to orders.    
  • Send you additional information related to your product and/or service

If there are any questions regarding this privacy policy, you may contact us using the information below :

Tendo luxury travel
Andrije Hebranga 106A
Dubrovnik, 20000
Croatia
[email protected]

 

 

How do we protect your information?

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Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use McAffe software for malware scanning. Your personal information is contained behind secured networks (CloudFlare) and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider (PayPal, Stripe and RBA bank) and are not stored or processed on our servers.

Do we use 'cookies'?

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Yes, we do. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in our shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save users' preferences for future visits.
  • Help remember and process the items in the shopping cart / reservation form
  • Alanizy website performance, logs, and errors

Third-party

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Disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

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Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. AdWords policy. We use Google Analytics on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google's use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

Re-marketing with Google AdSense    
Google Display Network Impression Reporting    
Demographics and Interests (boat, tours, accommodation, hotel, destination, things to do) Reporting
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad services functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add-on.

 

COPPA (Children Online Privacy Protection Act)

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We do not specifically market to children under the age of 13 years old.

When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. Croatian law spells out what operators of websites and online services must do to protect children's privacy and safety online.
 

Fair Information Practices

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In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email : Within 1(one) business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

Anti spam

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To be in accordance with anti-spam regulations, we agree to the following:

  • Do not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.    
  • Include the physical address of our business or site headquarters.    
  • Monitor third-party email marketing services for compliance, if one is used.    
  • Honor opt-out/unsubscribe requests quickly.    
  • Allow users to unsubscribe by using the link at the bottom of each email.


Hidden beauties of Elafiti islands

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Excellent experience

Excellent experience with Mile (our skipper) and great service from Frano. The tour was beautiful, we really enjoyed it!

by JoseB3273

Hidden beauties of Elafiti islands

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Amazing Private Boat Tour

This boat tour was definitely the highlight of my vacation in Dubrovnik! The host Franky is very fun to be around and made sure to avoid peak tourist hours on certain islands so that we could enjoy the beautiful scenery in peaceā€¦. Just perfect!

by sophiepearld

Private boat excursion Dubrovnik <-> Hvar

hvar island town of hvar.webp
Private transfer to Hvar

Excellent service! Frano was extremely helpful and considerate of our needs. Our skipper was excellent as well. Frano went an extra step to retrieve a lost camera for us and send it to me via ferry. Would definitely recommend.

by EMRB0416