On this page You can search for the answers on frequently asked questions. We hope that this presented answers will ease your use of our web site and clear the most of details about the booking of our services.
If You have any further questions related to our service and offer, please contact our
customer service on e-mail adress
cs@adriticGlobal.net .
Questions related to use and functionality of web site, please write on e-mail adres
webmaster@adriaticGlobal.net .
1.) How do I search?
You can search our offer by using web search engine. Simply enter necessary parameters of search and klik on the search button. Also you may browse our offer trough main menu and links …
2.) How do I book a service from your offer?
The booking procedure is explained in detail on the following link
how to book.
3.) Who do I turn to in case I need help or recommendation?
Our
customer service is at your disposal, please contact us without hesitation.
4.) Why would I choose your agency?
Why waste your time going to the agency in person when you can book your holidays from home in couple of minutes and up on your choice. If you are already familiar with the online way of booking, the adriaticGlobal travel agency offers you the security you cannot have if you contact the service provider on your own.
5.) Where can I learn more about your agency?
To learn more about our agency click
about us.
6.) When is the best period for booking?
When the season approaches most accommodation gets booked and there are fewer units to choose from. Therefore it is in your best interest to book as soon as possible. This way you can ensure yourself the desired accommodation.
7.) Would you explain the prices of adriaticGlobal offer program?
The prices of all products and services are expressed in your currency and euro. Prices of accommodation are defined by person or accommodation unit, per night. Maximal number of people is defined by the number of beds and additional beds.
8.) How do I pay for the reservation?
All the information's about the payment you can find on our pages
methods of payment.
9.) What is included in the price of the rent?
The price of the rent includes all listed equipment and services, electricity and water.
If there are any additional services, those are listed and they have price apart from main services.
10.) Why do I have to pay in advance?
By paying in advance, you are guaranteed to get the exact accommodation unit you viewed and reserved on our web pages since your advance payment is immediately forwarded to the host. Read our
general terms and conditions for further information. As member of the Association of Croatian Travel Agencies (UHPA), adriaticGlobal is dedicated to provide quality accommodation services in cooperation with private accommodation lessees.
11.) Why is there a difference in the exchange rate when paying for the reservation?
The amount stated in Kunas is charged to your credit card according to the selling rate of Raiffeisen bank on the charge date. Your credit card company charges your bank in Euros according to the exchange rate of the bank the credit card company works with on the day when the reservation amount is charged.
12.) Why are bank fees sometimes higher than expected?
One of the reasons may be that your bank does not have a contract with our business bank (Raiffeisen bank), meaning that the payment is made by mediation of a third bank. Since each bank charges transaction fees, your bank fees may be higher than expected.
13.) Where can I read terms and conditions of accommodation services?
Before making a reservation make sure to read the "e;
general terms and conditions for accommodation services"e;.
14.) What is private accommodation?
The advantage of private accommodation lies in the diversity, privacy and the price. South Dalmatia large number of accommodation belongs to the category of private accommodation. Private accommodation is in general rarely offers other or additional services besides accommodation.
15.) What is "e;My favorites"e;?
In case you do not book your accommodation the first time you visit our web site and you do not wish to search our offer every time from the beginning, you can save the accommodation units you like in "e;My favorites"e;. In other words My favorites is a list of accommodation units you selected.
16.) What is Sojourn or tourist Tax?
According to the Sojourn Tax Law, guests are required to pay Sojourn Tax when paying for accommodation services. The Sojourn Tax amounts is 7,00 kn (€ 1,00) per person per day. Children from the age of 12 to 18 have a 50% discount while children under the age of 12 are exempt from paying. The most often Sojourn Tax is included in price of accommodation otherwise it is separated and listed apart from price of other services.
17.) What is the voucher?
The voucher is the document of confirmation and guarantee that you have booked and paid certain service from our offer. You can find all relevant information related to the reservation on the voucher such as: information about the owner, information about the guests, number of persons, date of arrival and departure etc.
18.) What happens if I do not manage to pay the advance within the deadline?
If you miss the deadline for the advance payment you are obligated to inform the agency. If you do not contact us, the situation will result with cancellation of booking.
19.) Is there a certain time when I am supposed to arrive and leave the accommodation?
If it is not otherwise specified the earliest hour you can enter the accommodation is after 14:00 o'clock on the arrival day and you are obligated to leave the accommodation by 10:00 o'clock in the morning on the departure day.
20.) What happens if I bring more people to the accommodation?
It is crucial to register all the guests, adults, children even the babies into the booking form. If more guests than are stated on the voucher arrive at the accommodation unit, the host has the right to deny the extra customers in accommodation.
21.) Can I bring my pet to the accommodation unit?
Certain hosts from our offer do not accept pets in their accommodation units. The possibility of bringing pets and the price is indicated for every accommodation unit separately. It is also necessary to enter the pet into the booking form.
22.) Am I entitled to a refund in case I cancel the reservation?
The terms of the cancellation depend on the date of the cancellation regarding the arrival date.
You can check the details about the cancellation on the following link
general terms.
23.) Can I change my reservation after the advance payment?
Should changes occur after the advance payment you are obliged to inform the agency about the change. All changes must be authorized by the agency otherwise agency will retract responsibility of any possible consequences.
24.) How do I find reserved accommodation?
After you complete the payment we will send to you invoice and the voucher that contains contact information about the host, address, and GPS coordinates of the facility. We will also send to you the map of the area with the mark of the facility.
25.) How do I get there?
Useful information’s about your arrival to certain destinations in south Dalmatia you can get
here.
26.) What should I do if I have problems after my arrival?
In case of problems after the arrival please contact our
customer service and we will try to solve the problem over the phone. Should this prove impossible the agency will send the representative to the spot.
27.) How can I get transfer to the accommodation?
If you plan to arrive to Croatia by public transport and you are not planning to rent a car, our agency offers you the transfer service from the airports and harbors to the destination. Find out all about our
transfer offer.
28.) I plan to travel by my car and I want to know more about the Croatian highways.
You can check all relevant information about the Croatian highways on the following link
www.hak.hr . Also see our page
how to arrive.